Q: What is your return policy?
A: We accept returns within 14 days of delivery. Items must be unworn, undamaged, and in original packaging. Please note that custom or personalized jewelry cannot be returned unless defective.
Q: How do I start a return?
A: Simply email us at cindy@cindykayejewelry.com with your order number and reason for return. We’ll provide you with instructions.
Q: Do you offer refunds?
A: Yes! Refunds are issued to your credit card or PayPal account within 7–10 business days after we receive your return. Please note that shipping costs are non-refundable.
Q: What if my item arrives damaged or defective?
A: If your jewelry arrives damaged or defective, email us within 7 days of delivery with photos. We’ll quickly arrange a replacement or refund.
Q: What payment methods do you accept?
A: We currently accept major credit cards and PayPal.
Q: How do you handle my personal information?
A: Your privacy is very important to us. We never sell your information and only share it with trusted partners (like payment processors and shipping carriers) to complete your order.
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