Dedicated Support
Personal assistance for orders and inquiries.
Fast Response
We reply within 1 business day.
Trusted Experience
Secure shopping and customer care.
Personalized Guidance
Helping you find meaningful jewelry.
NEED TO KNOW
Frequently asked questions
Still have questions? Our concierge team is here to help — every day, 9am to 7pm EST.
What is your return policy?
We accept returns within14 daysof delivery. Items must be unworn, undamaged, and in original packaging. Please note thatcustom or personalized jewelry cannot be returnedunless defective.
How do I start a return?
Simply email us at cindy@cindykayejewelry.comwith your order number and reason for return. We’ll provide you with instructions.
Do you offer refunds?
Yes! Refunds are issued to yourcredit card or PayPal accountwithin7–10 business daysafter we receive your return. Please note that shipping costs are non-refundable.
What if my item arrives damaged or defective?
If your jewelry arrives damaged or defective, email us within 7 daysof delivery with photos. We’ll quickly arrange a replacement or refund.
What payment methods do you accept?
We currently accept major credit cards and PayPal.
How do you handle my personal information?
Your privacy is very important to us. We never sell your information and only share it with trusted partners (like payment processors and shipping carriers) to complete your order.
JEWELRY CARE
Celebrate Your Moments. Preserve Your Shine.
Your Cindy Kaye piece is thoughtfully designed to be worn, layered, and loved.
Sterling silver and gold jewelry is durable and will wear well.
Gold-plated jewelry requires mindful care to maintain its beauty over time.
Wear With Care
- Put jewelry on last
- Remove before showering
- Avoid water and chemicals
Clean Gently
- Wipe with soft cloth
- Avoid abrasive cleaners
Store Mindfully
- Store separately
- Keep away from humidity
